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{"id":3106105,"date":"2020-12-19T11:24:00","date_gmt":"2020-12-19T10:24:00","guid":{"rendered":"https:\/\/4players.fdpub.de\/allgemein\/cyberpunk_2077-microsoft_lockert_rueckerstattungsrichtlinien_hinweise_zur_rueckgabe_von_box-versionen\/3106105"},"modified":"2024-05-11T00:01:37","modified_gmt":"2024-05-10T22:01:37","slug":"cyberpunk_2077-microsoft_lockert_rueckerstattungsrichtlinien_hinweise_zur_rueckgabe_von_box-versionen","status":"publish","type":"post","link":"https:\/\/4players.fdpub.de\/news\/cyberpunk_2077-microsoft_lockert_rueckerstattungsrichtlinien_hinweise_zur_rueckgabe_von_box-versionen\/3106105","title":{"rendered":"Cyberpunk 2077: Auch Microsoft lockert R\u00fcckerstattungsrichtlinien; Hinweise zur R\u00fcckgabe von Box-Versionen"},"content":{"rendered":"

Nach Sony<\/a> hat auch Microsoft die R\u00fcckerstattungsrichtlinien f\u00fcr K\u00e4ufer von Cyberpunk 2077<\/a> gelockert. Bis auf Weiteres ist eine volle R\u00fcckerstattung des Kaufpreises m\u00f6glich, sofern das Spiel im digitalen Microsoft\/Xbox Store gekauft wurde. Das Xbox-Support-Team schreibt via Twitter, dass sie bereits einen Gro\u00dfteil der angeforderten R\u00fcckerstattungen genehmigt h\u00e4tten. Eine R\u00fcckerstattung kann im Xbox-Support-Bereich angefordert werden (Deutsch<\/a>, Englisch<\/a>).

Im Gegensatz zum PlayStation Store wird Cyberpunk 2077 im digitalen Microsoft-Store aber nicht komplett aus dem Verkauf genommen.

K\u00e4ufer der Box-Version (Einzelhandel) des Spiels – auf PlayStation oder Xbox – sollen sich an die jeweiligen Einzelh\u00e4ndler wenden, um eine R\u00fcckerstattung zu erhalten. Sollte es Schwierigkeiten bei den R\u00fcckerstattungen geben, soll man sich bis zum 21. Dezember 2020 an “helpmerefund@cdprojektred.com” wenden – und einen Beweis des Kaufs anf\u00fcgen (z.B. eine Quittung). Notfalls w\u00fcrden die Entwickler die R\u00fcckerstattung dann aus eigener Tasche bezahlen, hei\u00dft es. Weitere Details findet ihr hier<\/a>.

Microsoft: “Wir wissen, dass die Entwickler von CD Projekt Red hart gearbeitet haben, um Cyberpunk unter schwierigen Umst\u00e4nden zu ver\u00f6ffentlichen. Wir wissen aber auch, dass einige Spieler mit der Spielerfahrung auf \u00e4lteren Konsolen unzufrieden sind. Um sicherzustellen, dass jeder Spieler in der Lage ist, die Erfahrung zu bekommen, die er\/sie auf der Xbox erwartet, erweitern wir unsere bestehenden R\u00fcckerstattungsrichtlinien, um allen, die Cyberpunk 2077 digital im Microsoft Store gekauft haben, bis auf Weiteres eine volle R\u00fcckerstattung anzubieten. Um eine Xbox-R\u00fcckerstattung zu beantragen, folgen Sie den Schritten auf unserer Xbox-R\u00fcckerstattungsseite.”<\/em>

<\/p>

Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. https:\/\/t.co\/04TcniwVzy<\/a><\/p>\u2014 Xbox Support (@XboxSupport) December 18, 2020<\/a><\/blockquote>

To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: https:\/\/t.co\/04TcniwVzy<\/a><\/p>\u2014 Xbox Support (@XboxSupport) December 18, 2020<\/a><\/blockquote>
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